At Web Digital Signals and The Wbdigital LLC (“Company,” “we,” “our,” or “us”), customer satisfaction is important to us. This Refund Policy outlines the terms under which refunds may be granted for services purchased through our website or support channels.
By purchasing or using our services, you agree to this Refund Policy.
1. Eligibility for Refunds
Refunds may be considered under the following circumstances:
- The purchased service was not delivered.
- A technical issue could not be resolved due to our inability to provide the agreed support.
- Duplicate payment or billing error occurred.
- Service was canceled before work or support session began.
Refund requests are reviewed on a case-by-case basis.
2. Non-Refundable Situations
Refunds will generally not be provided in the following cases:
- The issue was resolved successfully.
- The customer refuses to follow troubleshooting steps or technician instructions.
- Problems arise due to third-party software, hardware, or service limitations.
- Customer changes mind after services have been delivered.
- Delay or failure caused by incorrect information provided by the customer.
- Services involving software installation, optimization, consultation, or diagnostics that have already been completed.
3. Subscription and Recurring Services
If applicable:
- Subscription services may be canceled at any time before the next billing cycle.
- No partial refunds are provided for unused portions of subscription periods unless required by law.
- Cancellation does not automatically entitle the customer to a refund for prior charges.
4. Refund Request Process
To request a refund, customers must contact us within 7 days of the original purchase date.
Refund requests should include:
- Full name
- Email address
- Transaction or invoice number
- Description of the issue
Refund requests can be submitted through:
- Email: support@webdigitalsignals.com
- Website: https://webdigitalsignals.com
5. Refund Approval
Once a request is reviewed:
- Approved refunds will be processed to the original payment method.
- Processing times may vary depending on the payment provider or financial institution.
- We reserve the right to deny refund requests that do not meet this policy’s conditions.
6. Chargebacks and Payment Disputes
Customers are encouraged to contact us directly before initiating a chargeback or payment dispute.
Fraudulent or abusive chargeback claims may result in suspension or termination of services.
7. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time.
Updated versions will be posted on this page with the revised effective date.
8. Contact Information
The Wbdigital LLC
111 West Davis Street Apt 2418
Dallas, TX 75208, USA
Phone: +1 888 620 2076